Nectar

Marissa Tingey

Marisa Crowder

Kylie C.

Nectar Knowledge Base - Administrators

Nectar Setup

Get to know how to add or edit your company's values as hashtags

Adding and editing Company Core Values

Set up the monthly allowance so your users can give shoutouts to each other!

Setting user monthly allowance

Setting manager budget, custom budget, update or revise

How to set Manager Budgets

This article will explain how to bulk upload, edit or deactivate users

Bulk upload your Users

General

Create-your-own rewards, what they are, and how to use them

Custom Rewards

How to move someone through the approval process of a custom reward

How to Approve a Custom Reward

How to hide certain rewards tabs based on office location

Location-Based Rewards

Use this tutorial to order Rewards Cards for your employees. Additional information on how to checking order status, or invalidate cards.

Rewards Cards

Give your team points specifically to be redeemed for swag rewards inside Nectar

Swag Specific Points

How to check the balance and use your prepaid gift cards.

Prepaid Gift Card Balance and Uses

Instructions and tips on activating your prepaid Mastercard or Visa gift cards

Activating your Prepaid Gift Cards

Rewards

This article will go over how to create a challenge

How to create a challenge

This article will go over how to approve a Challenge

How to approve a Challenge

This article will go over how to change the approval admin or manager for a challenge

How to change the approval admin or manager for a challenge

Challenges

The Welcome Bot is an easy and customizable Automated Award that welcomes new employees to your recognition platform

The Automated Welcome Bot Award

The Birthday Award is an easy and customizable automated award that recognizes your teammates on their special day!

The Automated Birthday Award

The Work Anniversary Award is a customizable and automated award that recognizes your teammates on special day.

Automated Work Anniversary Awards

This article goes over how to create a custom award

How to create a custom award

This article will go over how to send a custom award

How to send a custom award

How to give points to departments or everyone! Mass shoutout option

Group Give

Add your employee's birthday and work anniversary so they get shouted out on their special day!

Add Birthday and Work Anniversaries

Learn how to backdate users' birthday and work anniversary points if needed

Backdate birthday and work anniversary points

Amanda Horne

Awards

Learn the purpose of the report post feature and what to do when you receive an email about a post/comment being flagged for your review.

Flagged posts/comments for admin review

What exactly are Guardrails in Nectar, and how can they help? 
Monitoring, rules, and limitations

What are Guardrails?

Allow customers outside of your company to recognize and appreciate the efforts of your employees.

Community Recognition

Aubriela

General Resources

How to adjust point balances

This article will explain how to quickly add users one at a time when you don't need to do a bulk upload

Adding individual users manually

Add managers into your recognition program

Adding managers

manager email, direct report, team insights, my team

Updating a direct report's manager in Nectar

If a team member is terminated or leaves your organization make sure to deactivate them.

How to deactivate a user

This article will go over how to change a user's permission to a manager, admin or both

How to change user permissions

This article talks about the current features available for locating your user's data.

Nectar Users Page

User Management

Multi Factor Authentication

Set up your multi-factor authentication through text message

Set up MFA - Text Message

Set up your Multi-Factor Authentication using an Authenticator App

Set up MFA - Authenticator App

Set up multi-factor authentication using your iPhone

Set up MFA - iPhone

Security

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company.

Tickets portal.

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