Check out this quick video to learn how to adjust someone's point balance. This is helpful if someone accidentally posts a shoutout twice, or you need to top-off employees mid-month, etc.
See below for a step by step written out version.
To manually adjust a user's point balance:
Go to the Users tab.
You can either search for the individual or filter by category options (like Department, Office Location, user type, etc).
Click on the name of the person you want to edit.
Scroll down to the Social Recognition Points section. You can Add or Remove points for both Redeemable and Giveable point balances.
Click which button function you are wanting to do. Input the number of points you want to Add/Remove.
Then click Add/Remove. This will automatically update the user's point balance that you edited.
Then you can either click Save Employee or click outside of the box to close the profile.
Please chat with our team if you have any other questions!