Check out this article to learn how to adjust someone's point balance. This is helpful if someone accidentally posts a shoutout twice, or you need to top-off employees mid-month, etc.
To manually adjust a user's point balance:
Go to the Users tab.
You can either search for the individual or filter by category options (like Department, Office Location, user type, etc).
Click on the name of the person you want to edit.
Scroll down to the Points section and select Mange User Points.
You adjust the number of point you want to be added to the total balance for Redeemable, Giveable and Swag point balances.
Select the point type you want to adjust and input the number of points you want to add to that person's balance.
Then you will click Save Point Adjustments
Then select Save Changes on the user's profile.
Please chat with our team if you have any other questions!