What is Community Recognition (Community Rec)?
Community Recognition allows individuals outside your organization—like customers or partners—to publicly recognize your employees’ contributions. These shoutouts help your team feel appreciated by the people they serve every day.
❗ Note: If you don't see the Community Recognition tab in Nectar, this feature may not be included in your plan. Please reach out to your account manager to enable it.
How do I set up Community Recognition?
Only admins can set up Community Recognition. To get started:
Go to the Community Recognition section in your Nectar admin panel.
Choose one of the two link types:
Option 1: Employee Shoutout Link
Use this to create a unique link or QR code for a specific employee.
Click Employee Shoutout Link.
Search for the employee you want to create the link for.
Click Continue.
Copy the generated link and download the QR code.
Option 2: General Shoutout Link
Use this for a universal link or QR code where customers can search and recognize any employee.
Click General Shoutout Link.
Copy the provided link and download the QR code.
How do admins review Community Recognition shoutouts?
When a customer submits a shoutout:
Admins will receive notifications in-app, via email, and within Nectar.
To review, go to the Community Recognition tab and click Review on any unreviewed shoutout.
During review:
The employee name field will be blank and must be filled in manually.
You can assign a point value to the shoutout if desired.
Click Approve to publish it to the home feed with a "Community Recognition" tag.
Tip: Want to delete a shoutout? Use the Delete Shoutout button. This is permanent and can also be done in bulk.
How do I manage permissions for Community Recognition?
You can grant non-admin users permission to approve and manage Community Recognition shoutouts by adjusting Workspace Settings > Community Recognition > Settings.
How do I allow managers to approve shoutouts?
To let managers approve shoutouts for their direct reports:
Go to Workspace Settings > Community Recognition > Settings.
Toggle on Add Managers.
This will allow managers to:
Approve or deny Community Recognition shoutouts.
Post approved shoutouts to the home feed—for their direct reports only.
❗ Important: Direct reports must be assigned for this to work.
👉 Learn how to assign direct reports
How do I make someone a Community Recognition Admin?
You can also give specific non-admin users full control over Community Recognition approvals:
In the Community Recognition Settings, use the search bar to find the user.
Click their name.
Click Save.
These users will be able to:
Approve or deny shoutouts.
Assign point values.
Post to the home feed.
Can I bulk review multiple shoutouts?
Yes, you are able to approve multiple community rec shoutouts at once! To review multiple at once:
Select all the shoutouts you want to review.
Click Bulk Actions > Review.
Choose one of the following:
Apply the same point value to all using Apply to All, or
Add different point values individually.
Note: Each shoutout must be assigned to a user before points can be added.
Click Approve to post them all at once.
What do customers see when sending a shoutout?
When someone uses a link or QR code:
They are taken to a submission form where they can write a shoutout.
If the link is for a specific employee, their name will already be filled in.
After submission:
The customer is prompted to send another shoutout if they’d like.
Let us know if you have any questions—we're here to help! 😃