What is Community Recognition?
Nectar's Community Recognition feature allows customers outside of your company to recognize and appreciate the efforts of your employees. This provides a way for clients or partners to directly acknowledge your team members, fostering a stronger sense of value and appreciation from those they serve daily.
❗ Please Note: If you do not see the Community Recognition tab on your account, it is probably not included in your plan. Please contact your account manager if you would like to get this feature.
How to set up a Community Recognition
An admin will navigate to the Community Recognition section within Nectar.
Then can select one of the two options to allow for someone to send an employee a shoutout:
Employee Shoutout Link: create a custom link/QR code for a single individual to receive shoutouts.
You will select that button option, search the user you want to create the link for and click 'Continue'. This will generate the link you can copy and QR code that you can download and distribute for this individual.
General Shoutout Link: create a general link/QR code for customers to search and recognize any of your employees.
Click the General Shoutout Link button and it will show you the link you can copy and QR code that you can download and distribute for this all your employees.
Admin review of shoutouts
Once an employee receives a shoutout, Admins will be notified via the app, email and notification in Nectar that someone received a shoutout.
Then, the Admin will be able to review the shoutout, add points and post to the feed inside of Nectar.
You will go to the Community Recognition tab and be able to see any received community shoutouts submitted that haven't been reviewed.
Click on the Review button to look through the shoutout details.
Because the customer cannot assign the employee inside of Nectar, the employee name field will be blank and will need to be added by the admin in order to approve the shoutout.
Admins can also choose to assign points to the shoutout before approving it if they'd like. You will input the number of points you want to be sent with that shoutout and click Approve.
Once it is Approved, the shoutout will show on the home feed in Nectar. There will be a tag showing "Community Recognition" to indicate that it came from a customer.
Bulk Review
If you have multiple shoutouts that you want to review at a time, you can do so by selecting all the ones you want to review, click Bulk Actions and Review.
You can choose to apply the same point value for all shoutouts at the top by typing in the amount you want to give to each person and click Apply to All or manually add points in the Points section for each shoutout.
If you are wanting to assign points to the shoutout, you have to assign a user as the recipient.
Once you had adding the points/users you need. Click the Approve button and that will post the selected shoutouts.
Additional note: If you deem the shoutout given to be inappropriate you can delete the shoutout with the Delete Shoutout button to remove it. (this can also be done in Bulk)
Once deleted it will be permanently removed and cannot be reversed.
Customer experience sending a shoutout
When a customer uses the link or scans the QR code, it will take them to a page that looks like this:
The customer will be able to fill out each field to send a shoutout to that employee.
🌟 Please note: If the link is generated for a specific individual, the name of the employee will automatically be input into the first field.
Once they send their shoutout, it will let them submit another one!
Let our team know if you have any questions! 😃