How do I use Nectar?
This article explains how to use your Nectar account to recognize peers, redeem rewards, and more. Scroll to the bottom for a video tutorial if you prefer to watch instead.
đ Important: Some features in this guide may look different in your account. Thatâs because many parts of Nectar are customizable by your company.
What can I do in Nectar?
With your Nectar account, you can:
Send shoutouts to coworkers
Engage on the social feed (add points, comments, emojis, or GIFs)
Redeem points for rewards
Claim challenges
Nominate peers for awards
Browse discounts (U.S. only)
Adjust your profile settings
How do I access my Nectar account?
Check your email inbox for an invitation from your company. Search for terms like âCreate Your Accountâ or your companyâs name if necessary.
Open the email and follow the instructions provided, clicking on the link to begin the setup process, or go to app.nectarhr.com/login.
Depending on your setup, youâll either:
Create a password and complete any required fields, or
Be redirected to sign in via your companyâs Single Sign-On (SSO) provider.
Note đ : Nectar is invite-only. You must be invited by your company to access your account. If your email is not recognized during account setup:
Contact your HR department or admin team.
Verify that your email address matches their records.
Ask them to check their system and activate your account.
What is the Home Feed and how do I send a Shoutout?
What is a shoutout?
A shoutout lets you recognize coworkers for their contributions. Youâll:
Select a teammate (@)
Choose a point amount (+)
Tag a core value (#)
Write a message of appreciation
How do I send a shoutout?
From the Home Feed, click the Shoutout button.
Fill in the required fields and send your message.
What can I do on the Home Feed?
See shoutouts from across your company
View birthdays and work anniversaries
React with comments, points, emojis, or GIFs
Additional resources:
How do rewards work?
Nectar offers rewards like:
Gift cards
Amazon products
Custom company swag
To redeem:
Go to the Rewards section.
Select a reward and redeem your available points.
Note: Some rewards may not appear if they arenât part of your companyâs plan.
Additional resource:
How do I complete Challenges?
Challenges help you earn points for completing tasks.
Go to the Challenges tab in your account.
Claim available challenges.
Complete the task (some may need admin approval).
All challenges are customized by your company admins.
Additional resource:
How do Nominations work?
Nominations allow you to recognize coworkers for awards.
Your admins will open nomination periods.
You can then submit someone for consideration.
Additional resource:
How do I use Nectar Discounts?
Nectar Discounts give you access to exclusive deals on attractions and products.
Available to U.S.-based users only
Discounts are separate from Nectar Points
Additional resource:
How do I update my profile settings?
Your profile includes several customizable settings.
Visit the Profile Settings section to make updates
If you canât edit something, your company admin may need to update it for you
Tip: Reach out to your admin if you're unable to make changes on your own in your profile.
Video Overview
Common Login Issues and Causes
SSO (Single Sign-On) Mismatch: If your company uses SSO for authentication, any mismatch between the employee's SSO profile and their Nectar information can prevent successful login. Ensure that the data in the SSO system matches the information stored in Nectar. Work with your IT team to confirm the profile matches.
Inactive or Unregistered Account: It's possible that the employeeâs Nectar account is inactive or that they're attempting to use an unregistered email address. Confirm you have been invited, the account status with your company admin and ensure that the correct email linked to the Nectar account is being used.
Email Address Errors or Typos: Discrepancies like a missing or extra letter in the email address can cause issues. Double-check the email address for typos or errors to ensure it matches the registered information in Nectar.
If you are redirected to the login page upon clicking the invitation link, this typically happens when SSO is enabled. Users should enter their organizational email to proceed to the SSO provider for authentication.
Resolving SSO and Email Mismatches
When invitation links redirect SSO users to the login page, this is intentional. Users should log in using their organizational credentials.
If unsure how to proceed, confirm with your employer or Nectar support that SSO is enabled for your account.
Verify that the employee's SSO profile data matches the information in Nectar. Sometimes, delays in syncing new employee information before their start date can lead to login problems.
If using an alternate email address to register the account, ensure the employee is logging in with the correct registered address.
First-Time Login Troubleshooting Steps
If this is the first time you or your employee is trying to access Nectar:
Check that the email address being used matches the one linked to the Nectar account.
Reset the password or resend the invitation email if necessary. This ensures the account holder has the proper credentials.
If You Havenât Received the Invitation Email:
Confirm that your employer has sent the invitation. Check spam or junk mail folders.
If no email is found, contact your internal HR team or company administrators and request a new invitation.
If the Invitation Link is Expired or Invalid:
Some email links may expire after a certain period. Use any available prompts within the email to request a new link.
If the issue persists, reach out to your internal support team for assistance.
Tip: You can reset your password anytime from the login page unless your company uses SSO.