❗ YOU MUST HAVE ATTEMPTED TO LOGIN TO NECTAR BEFORE PROCEEDING. The QR codes and screenshots below are JUST EXAMPLES and WILL NOT take you to your account. Visit app.nectarhr.com and login, then you will be prompted to set up MFA for your account. The steps below are to help you through that process.
1) After attempting to login to Nectar, you will be directed to a screen asking if you'd like to set up MFA (Multi-Factor Authentication) using an app or text message. This tutorial is if you selected you'd like to use the authenticator feature on your iPhone. For more guidance on resetting or troubleshooting MFA issues, please refer to the sections below.
2) Scan the QR code with your iPhone's camera.
3) The Passwords section of your iPhone's Settings app will open, and need to be verified using FaceID, Touch ID, or your passcode depending on your iPhone's settings.
4) iPhone will ask which account you would like to add this to. Click the + button in the upper right hand corner to create a new account.
5) Fill out the boxes. The website should be nectarhr.com, your username will be the email you use to log in to Nectar, and your password will be the password you use to login to Nectar.
6) You will be directed to a screen showing your login information, and a verification code.
7) Type the code in on the Nectar website page on your computer, and choose "Verify Code".
8) You will receive a confirmation screen. Click "OK"
9) You will now be redirected to the Nectar website! You will only be asked to access your MFA code after logging fully out of Nectar, or every 90 days. If you encounter frequent MFA prompts, please check the troubleshooting section below for potential solutions.
10) The next time you log in, you'll need to provide a new code. To access your new code, simply open your Settings app on iPhone, and click "Passwords". Find the Nectarhr.com website and click on it. A new code will be generated, similar to what you see on Step 6. This code can also be accessed through most authenticator apps under the Nectarhr.com listing.
Chat with our support team if you have any further questions! If you're experiencing issues with your MFA or need to reset it, please see the troubleshooting sections below.
How to Reset Your MFA
To reset your MFA in Nectar, follow these general steps:
Verify Your Identity:
Chat with our live support team to verify your identity.
Reset MFA:
Once your identity is verified, your MFA will be reset by Nectar Support.
Set Up Your New MFA:
Log in at https://app.nectarhr.com/login and register your device to set up your MFA preferred method. Choose SMS Text or Authenticator App. If you encounter any issues, ensure your identity details are correct and retry the process.
Switching MFA to an different method
Request an MFA reset from Nectar Support and follow prompts to select this method while re-registering your device. For additional details, see related articles like troubleshooting lockouts via provided links.