Giving a user manager status will allow the admin to customize their monthly giveable allowance to allow additional points for their direct reports or other rewards. This will also allow them access to deny or approve their direct reports' claimed awards.
Troubleshooting Manager Points
Manager's Points Not Updating
This issue may occur if the manager’s account has been deactivated, often due to exclusions in HRIS integration settings.
Missing Monthly Points Allowance
If a manager lacks their monthly points, ensure their budget is not zero:
Access Manager Allowances settings.
Adjust the budget to reflect the intended amount.
Adjusting Manager Points
To provide extra points for a manager’s use:
Perform a manual adjustment to their balance. This temporary change increases points available for distribution. By following these troubleshooting tips, administrators can ensure smooth functionality for managers in the system.
Adding Managers
In order to promote a normal user to manager status, they will first need to be in your user list under the Users tab.
Once in the User tab, find the user you wish to promote to manager status.
Click on their name. This will open their profile page.
Scroll down to the Workspace Permissions section select the Manger (Points to Give Allowance) check box.
Then press the Save Changes button. This user will then have manager status and will appear on the Rewards Manager list on the Workspace Settings > General > Allowances & Values > Manager Allowance.
