Deactivating a single user Managing user accounts is crucial for ensuring system consistency and error-free operation in Nectar. Below are steps specifically for deactivating single accounts.
You can deactivate a user by going to the Users tab in Admin section.
Search for the team member's name in your user list and click on their name to open their profile.
Turn off the Activate User toggle on their profile. Scroll down and click Save Employee.
This will deactivate their account and not allow them to sign in to their account moving forward. This will move them to a Deactivated status and their redemption/shoutout history will still be available. Deactivated accounts become invisible to non-admin users within the system but remain accessible to admins through reports or the user management section. Historical and analytical data linked to deactivated accounts is fully preserved to maintain data integrity.
Deactivating multiple users at a time
You can update the Active status of multiple profiles at a time. To do this go to the Users tab in the Admin settings.
Add any filters you'd like to find the profiles you want to update.
Check the box on each profile you are wanting to update.
Select Bulk Actions > Update Active Status
A new window will pop up where you can select what status you want to update all selected users to be. Select the status and then Update Status to complete.
Here is a quick video walkthrough.
Can I delete a user? Deactivation vs. Deletion: Deactivating accounts ensures access is removed immediately while keeping all user records intact for reporting and auditing purposes. Deletion is not possible, as it would disrupt historical data and reporting integrity.
You can't delete a user in Nectar. This is because redemption history needs to be kept in the system. Deactivating users will prevent them from logging in, redeeming points, or performing any other action.