How do I redeem a gift card?
To redeem a gift card:
Go to the Rewards section in Nectar.
Select the Gift Cards category.
Make sure the correct country/location is selected.
The selected location will be saved for future visits.
Use the search bar or scroll to browse available gift cards.
Click Select Reward on the gift card you want.
Choose a preset price amount based on your available points.
You can redeem multiple gift cards at a time, but amounts are preset and can't be customized.
Click Redeem for X Points button
Accept the terms for the gift card by click the check box, then confirm by selecting Yes, redeem now.
What happens after I redeem?
The gift card will be emailed to the address linked to your Nectar account.
All gift cards are electronic, and redemption instructions are included in the email.
❗ Important: Once a gift card is redeemed, it cannot be reversed or exchanged.
Troubleshooting Missing Rewards
If you redeemed a reward but did not receive the card (either physical or digital), follow these steps:
Verify Reward Delivery Method: Check whether the reward was supposed to be sent via mail or email:
If email delivery was selected, search for the reward email in your inbox, including Spam or Promotions folders.
For physical cards (limited), confirm that the mailing address details associated with your reward redemption are correct.
Check Your Account: Log in to your Nectar account and review the reward or order information to verify the current status of your request.
Contact Support: If the reward details are accurate but you still have not received it, reach out to Nectar support for further assistance.
❗️Important: Only redeem gift cards available in your country of residence. Gift cards redeemed for other countries may not work, and Nectar cannot refund or exchange them. If your Nectar gift card shows no balance or you’re unable to use it:
Refer to the Delivery Email: Use the contact information within the card delivery email to reach the provider responsible for managing the card.
Usually, this will include a link or support email for card-related issues.
Understand Provider Management: Remember that Nectar doesn’t directly handle gift card balances or usage issues. You'll need to work with the specified provider (e.g., detailed in the card email) to resolve these problems.
Follow Their Instructions: Use the support materials or instructions provided by the gift card issuer to get assistance with resolving the issue.