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Finding your reward/order information

Didn't receive gift card, swag order status, reward information

Marisa Crowder avatar
Written by Marisa Crowder
Updated over 2 weeks ago
  • After you redeem a reward from the Rewards tab, you can find the history of your rewards by going to your Orders page.

  • You select your profile icon in the bottom left, and go to Orders.

  • On the Orders page you can view your Gift Cards, Swag*, and Custom Reward information.

  • If you don't receive your gift card, you are able to re-trigger the email to the email associated with your account**. You will be able to check on the status of your swag order by finding your tracking information.

    • For Custom Rewards, you will be able to see what rewards are pending and approved and by who.

❗️PLEASE NOTE:❗️You should only be redeeming for the country in which you reside! If you attempt to redeem for a gift card outside of your country, you may run into verification issues and we are unable to refund or exchange for this reason.

*If your swag order is from Axomo, it will not show up on Orders in Nectar. You can check on the status of your Axomo swag by following THIS article.

**If you still don't receive your gift card, please chat with our support team for assistance!

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