Trying to redeem for a swag item, and didn't let you finish checking out, but took your points? Your points have been converted to an Axomo Swag Store Credit.
You will be able to use that credit to finish your current order, or for future purchases. Follow along with the video below, or check out the listed steps below.
Navigate to the Rewards tab and go to the Axomo Swag Store reward page. (Please note that your admin team may have named the Reward page differently)
Click the 'Go to Axomo' button in the top right corner to redirect you to the official swag store without converting any Nectar points.***
*** NOTE THAT ANY ITEM YOU CLICK "SELECT REWARD" FOR ON THE NECTAR PAGE, IT WILL CONVERT YOUR POINTS TO AXOMO CREDITS; AN IRREVERSIBLE ACTION.
Once in the official store, you will see your 'Store Credit' at the top right of the portal. If you have any existing credit it will be listed there and you can use that credit once selecting your wanted items and proceeding to checkout.
If you have further questions about using the Axomo store, please feel free to reach out to [email protected] or you can reach out to Nectar for Nectar/Axomo questions at the chat bubble on the bottom right of the page.