Send Internal Communication emails from your company’s domain. Set up and verify DNS records in Communications > Settings > DNS Settings.
Note: Your custom domain must be verified before communication emails can be sent from it. If unverified, emails will be sent from [email protected].
Add your custom domain
Navigate to Communications > Settings > DNS Settings.
If you don’t see your domain, or your domain does not have a green checkmark next to Verified, proceed to step 2.
Otherwise, you’re all set 👏
2. Click Add Custom Domain.
3. Select your DNS provider (i.e., the hosting provider associated with your custom domain).
4. Enter your custom domain in the From Domain field.
5. Click Continue.
Install DNS records
Create each of the four generated DNS records in your domain provider’s dashboard.
The
_dmarcrecord may already exist for your domain. You just need one, and the generated value provides a minimal example.Consult your provider’s documentation for specific steps.
For example:
Verify installed records
Once installed, check I have installed the records below, then click Verify DNS Records.
2. If verification is successful, you should see a screen like this:
3. Verification usually completes within minutes, but in some cases it can take up to 72 hours. Don’t delete your DNS records or start over if verification doesn’t happen immediately.
If your domain still shows as unverified or you experience issues, check the Troubleshooting section below.
Troubleshooting Help
My custom domain is still failing to verify one or more of my DNS records
Verification failures often occur when DNS records are added to an internal or private DNS zone (e.g., BlueCat).
Make sure the records are created in a public DNS zone that’s reachable from the internet.
SendGrid (which handles the verification process) must be able to access your DNS records publicly to confirm ownership. If the records exist only in an internal or private DNS environment, verification will not succeed.