When sending a communication you can do it through a few different options. You can select multiple or just one communication channel to send through. Read below to see the channel options and details.
The subject line of the email (optional)
Any preview text you want to display in the email (optional)
From name: The signed name at the bottom of the email.
From email: The domain name must be verified in Settings or else it will be from the email [email protected]. Check out this article on how to set up your domain.
Reply to email: If anyone replies the responses will be sent to this email address.
Microsoft Teams
Direct Message to Users: Users with the Nectar app installed will receive this communication in a direct message.
Post to Channels: Send directly to one or more channels.
NOTE: To send this communication to a channel via Microsoft Teams, you need to add the Nectar Bot to your Team(s).
Custom Message: Any additional message you would like to add.
Teams Message Preview: See the preview that will show in teams.
Slack
Direct Message to Users: Recipients will receive this communication as a message from the Nectar app, visible under the Apps section in Slack.
Post to Channels: Send directly to one or more channels.
Custom Message: Any additional message you would like to add.
Slack Message Preview: See the preview that will show in teams.
SMS/Text Message
🌟 Texting is only available in the US
Custom Message: Add an additional custom message that will show in the text.
Text Preview: You will be able to see a preview of what the communication will look like.
Nectar Recognition
There are three options in the Nectar Recognition option.
Communications Page
This option will show communication on the Communications page in Nectar Recognition to specified recipients.
Here is our article about more details on the Communications Hub.
Announcement Banner
This communication will appear in the Announcement Banner to the left on the Home Feed in Nectar Recognition.
You will fill out the information for the banner:
Announcement title: The title that will display on the top of the home feed.
Description: Any details you want to highlight about the communication.
Image: You can select a special image to display with the communication. You can select one of the given default ones or upload a custom image. (PNGs preferred)
If you don't select an image the display image defaults to the communication.
Or you can remove the image completely by clicking the Remove Image button.
Image Placement Insight: Any images uploaded in Notification Channels will also be featured as banners in the recognition feed, ensuring they are prominently displayed to the intended audience.
Keep in Banner Until: This communication will stay in the Announcement Banner at the top of the Home Feed until the date and time selected.
Preview: See how the communication will look.
Troubleshooting Image Previews: If the image uploaded does not display in the preview:
Ensure the uploaded image is specifically selected for display in the banner preview option.
Verify that recipient settings are correctly configured; images might not appear if recipients are not chosen properly.
Once published, the announcement will show up at the top of the Home feed inside Nectar Recognition.
Users can click on the image to expand the communication and add emoji reactions to it as well. 😃
Push Notification
Toggling the Push Notification option on means that specified recipients will receive a push notification when this communication goes live in Nectar Recognition via the Nectar mobile app.
Please note: The push notification option is only available to companies that have Nectar's Rewards & Recognition product.