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Communication Channels

This article goes through the different communication channel options in Communication Settings. Emails. Text. SMS. Teams. Announcements.

Marisa Crowder avatar
Written by Marisa Crowder
Updated over 2 months ago

When sending a communication you can do it through a few different options. You can select multiple or just one communication channel to send through. Read below to see the channel options and details.


Email

  • The subject line of the email (optional)

  • Any preview text you want to display in the email (optional)

  • From name: The signed name at the bottom of the email.

  • From email: The domain name must be verified in Settings or else it will be from the email [email protected]. Check out this article on how to set up your domain.

  • Reply to email: If anyone replies the responses will be sent to this email address.


Microsoft Teams

  • Direct Message to Users: Users with the Nectar app installed will receive this communication in a direct message.

  • Post to Channels: Send directly to one or more channels.

    • NOTE: To send this communication to a channel via Microsoft Teams, you need to add the Nectar Bot to your Team(s).

  • Custom Message: Any additional message you would like to add.

  • Teams Message Preview: See the preview that will show in teams.


SMS/Text Message

🌟 texting is only available in the US

  • Custom Message: Add an additional custom message that will show in the text.

  • Text Preview: You will be able to see a preview of what the communication will look like.


Nectar Recognition

This communication will appear in the Announcement Banner at the top of the Home Feed in Nectar Recognition!

  • Announcement title: The title that will display on the top of the home feed.

  • Description: Any details you want to highlight about the communication.

  • Image: You can select a special image to display with the communication. You can select one of the given default ones or upload a custom image. (PNGs preferred)

    • If you don't select an image the display image defaults to the communication.

    • Or you can remove the image completely by clicking the Remove Image button.

  • Keep in Banner Until: This communication will stay in the Announcement Banner at the top of the Home Feed until the date and time selected.

  • Preview: See how the communication will look.

  • Once published, the announcement will show up at the top of the Home feed inside Nectar Recognition.

  • Users can click on the image to expand the communication and add emoji reactions to it as well. πŸ˜ƒ

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