There are two ways to pay for rewards: Pay As You Go and Post-Pay.
Pay As You Go (recommended)
Pay As You Go is the default payment option for rewards. You will have a rewards balance from which funds are drawn each time a reward is redeemed. You’ll be able to choose a refill amount, and when your rewards balance gets low, it will automatically refill. An invoice and receipt will be automatically sent to the email address(es) on file for any payment transaction in your account.
How it works
Once you put your payment method on file, you can add an initial amount of funds to your reward balance. You can choose to add whatever amount you would like as your initial funding amount. If you don't add any initial funds to your rewards balance, then your payment method will automatically be charged upon the first reward redemption.
Once you add initial funds, you will choose your automatic refill amount. Once the balance in your account falls below 20% of your selected refill amount, your payment method will be charged for the refill amount, to ensure your rewards balance doesn't run out.
Example: You put your payment method in Nectar, select “Add Funds”, and add $600 to your account to get started. At this point, your employees will be able to redeem rewards in Nectar. After you add the $600 to your account, you also choose a refill amount of $1000.
As your employees start to redeem rewards, your rewards balance will go down corresponding to the redemption amount. Once your rewards balance gets below $200 (20% of your selected $1000 refill amount) to say $180, your payment method on file will be charged for the selected automatic refill amount of $1000. This would leave you with $1180 in your rewards balance.
Post-Pay is only available for clients who are on Nectar's Plus plan. You will need to work with your Nectar account manager if you decide this payment option is the best route for your team. A one-time 20% security deposit (minimum $100) of your estimated annual reward spend will be required. In order for reward redemptions to be enabled in your account, payment must be received. Your payment method in Nectar will then be charged on the 1st of each month for all rewards redeemed in the prior month. Your security deposit is your money, so at any point, if you move away from Nectar, it’s fully refundable.
If your organization is unable to put a payment method in Nectar then work with your account manager to set up paying for rewards via check, ACH, or wire.
How it works
You will work with your Nectar account manager to determine your estimated annual reward spend. After that amount is determined, your payment method in Nectar will be charged 20% of that amount as a security deposit. Your payment method in Nectar will then be charged on the 1st of each month for all rewards redeemed in the prior month.
Example: During the Nectar implementation process, you will put a bank account on file with Nectar, and a 20% security deposit of your estimated yearly reward spend is charged. After you launch Nectar to your team, they will start redeeming their points for rewards and those reward amounts will be tracked in your Nectar account. On the 1st day of the following month, your payment method will be charged for the total redemption amount in the prior month, e.g., all of October’s redemptions will be billed on November 1st.
Reward payment processing fees
Credit card processing fees on reward payments are 3.5% + 40 cents per payment. This fee is only incurred on reward payments and not subscription payments. If you want to avoid these fees your organization will need to pay by check, domestic wire (USA), or ACH. International wires will incur a $20 USD fee. Credit card processing fees are non-refundable.
To help prevent fraudulent transactions, your bank may only allow debits from specific ACH IDs. ACH IDs are unique identifiers assigned to entities by their banking institutions. If your bank account only allows debits from pre-approved ACH IDs, you will want to ensure that you have whitelisted our two company ACH IDs with your bank:
1800948598 - NECTAR HR
4270465600 - NECTAR HR
Any disputed fees will need to be paid for your company to keep your account active with Nectar.
Pay As You Go:
Q: What if an employee redeems a reward worth more than what’s left in the rewards balance?
A: Your payment method will be charged for excess the value of the reward redeemed over the rewards balance plus your selected refill amount. Example: Your selected refill amount is $500 and your rewards balance has $120 remaining. If an employee redeems a gift card for $200, then your payment method will be charged the remaining $80 plus a refill payment of $500, totaling - $580.
Q: What if I don't add funds after adding my payment method?
A: As soon as someone redeems a reward, your payment method will be charged for the reward amount plus your selected refill payment amount.
Q: What happens if my payment method fails or gets declined?
A: You will receive an email notification, and employees will not be able to redeem rewards until the payment succeeds.
Q: What if we decide to cancel Nectar and still have a reward balance?
A: Upon written request, you will be refunded the amount that is remaining in your rewards balance.
Q: What if my company's monthly redemptions exceed the 20% security deposit?
A: Once your company's total rewards redemptions reach the 20% security deposit amount in any given calendar month, reward redemptions will be disabled in your Nectar account. Your company's redemptions can be turned back on by submitting a payment for the amount of the unpaid rewards.