What’s new?
Login with Phone Number: Users authenticate using a code sent via SMS.
User Creation Without Email: Admins can create or upload users using:
✅ Phone number only
❌ No email required at creation
Note: Users will be prompted to add a personal email after their first login.
How Do I Enable or Disable Phone Number Login?
To enable or disable:
Go to Workspace Settings
Click More Settings
Toggle: “Enable Login with Phone Number”
If disabled:
Phone number login will silently fail
What Does the Phone Login Flow Look Like?
First-Time Login
Select Sign in with Phone
User will enter their phone number
Then receives an SMS code
Then they will enter the code into Nectar
If the user has no real email they will be:
Prompted to add one and verify via email
Then redirected to the home screen
If the user already has a valid email, they may skip the email step
Future Logins (Without MFA)
Enter phone number
Enter SMS code
Redirected to the platform
No email, no friction.
Future Logins (With MFA)
Enter phone number
Enter SMS code
MFA challenge using:
Email or authenticator app
Redirected to platform
⚠️ Admin MFA always uses email or an authenticator app—not SMS with this login option.
How Does User Import Work with Phone Login?
Supported Import Paths
Bulk upload (CSV)
UserUpsert (via SFTP, ADP, or PAPI)
Import Rules
✅ Allowed: Users can be created with just an email, a phone number, or both
❌ Important: If a user already has a valid email, and the import excludes it, the existing email will not be overwritten by a generated one to prevent accidental data loss during regular imports.
Common Questions
Why is Nectar asking for an email if we wanted phone-only?
Some features (like reward redemptions, MFA, device trust, and recovery) require an email. We only ask for it once and store it for future use.
Can users stay phone-only forever?
Yes users can stay phone-only—unless:
MFA is enabled
Device verification is triggered
In those cases, an email is required for security.
What if we later add emails for everyone?
If you add emails later for all users any import with valid emails will replace the placeholder/generated emails.