SafeTalk lets admins respond to employee feedback while protecting the employee's identity. It bridges the gap between listening and taking action, allowing HR and leaders to ask follow-up questions, acknowledge concerns, and keep the conversation going — anonymously.
SafeTalk is:
Always on for Engage customers
Available for all survey types with open-text questions
Built to protect employee privacy by default
SafeTalk is a confidential follow-up channel for open-text feedback.
How does anonymity work?
SafeTalk is anonymous by default — for both employees and admins.
Employee anonymity (default)
Admins see a randomly generated name (e.g., Brave Mint Otter)
Employees' real names and profiles are never shown
Admins cannot trace feedback to individuals
Admin anonymity (always on)
Employees never see the admin's name or profile photo
Replies appear as from "someone at the company"
If an employee reveals their identity:
The reveal is permanent for that conversation
Their name and photo become visible to admins
All past and future messages reflect the revealed identity
Admins are notified in the thread
An audit log entry is created
Note: Identity reveal is one-way (employee → admin). Admins can never reveal themselves.
Why is SafeTalk useful?
SafeTalk helps you:
Clarify vague or ambiguous feedback
Acknowledge what was shared
Take action without breaching confidentiality
It’s especially valuable when important feedback needs more context — without making employees choose between honesty and anonymity.
Pro Tip: Keep follow-up questions short and respectful to maintain trust.
How does SafeTalk work?
Here’s the basic flow:
Employee submits feedback (via survey or General Feedback link)
Admin replies
A private thread is created in the Inbox
Employee gets an email notification
Conversation continues until archived
Step 1: Respond to feedback
Admins can reply from:
Survey responses (open-text)
General Feedback submissions
To reply:
Click the Reply arrow icon next to a response
A modal opens over the page
View the original question and response
Type and send your message
Note: All replies are permanent and start a new conversation thread.
Step 2: View the conversation in Inbox
Once you reply, a thread appears in the Inbox — the hub for all SafeTalk activity.
Each thread:
Is tied to a specific question or feedback
Shows the originating question and response
Stays open until archived
Shows the participant’s display name (e.g., Clever Coral Fox)
Step 3: Employee gets notified
Employees receive:
An email notification with a secure link
No login required to reply
Step 4: Employee replies (anonymously by default)
From the chat window, employees can:
Read admin replies
Respond anonymously
See the original survey question and their own response
Employees can choose to reveal their identity anytime.
Optional: Identity reveal
If an employee reveals their identity:
Name and photo appear to admins
The reveal applies to that conversation only
It’s permanent and logged in the audit trail
How do I manage conversations?
The Inbox
The Inbox holds all SafeTalk threads:
Active: Ongoing conversations
Archived: Resolved or closed threads
Each preview shows:
Display name
Original feedback
Latest message
Working with multiple admins
Any admin can reply to a thread
Admins see each other's names and photos
Employees always see replies from "the company"
Pro Tip: Coordinate internally to avoid duplicate responses.
Notifications
Admins receive emails when:
A participant replies
Another admin replies in a shared thread
You can:
Silence notifications for a conversation
Subscribe again later
Tip: Silence threads that are resolved but not yet archived.
Conversation actions
From the overflow menu, admins can:
Mark as Unread
Archive / Restore
Silence / Subscribe to notifications
Note: These actions apply only to the selected thread.
Keyboard shortcuts
The Inbox supports hotkeys to speed up common actions like:
Mark as unread
Archive threads
Silence notifications
Pro Tip: Keyboard shortcuts are especially useful when working through high volumes of feedback after a major survey launch.
How is anonymity protected?
Anonymity rules at a glance
Employees are anonymous by default
Admins are always anonymous
Identity reveals are one-way (employee → admin)
Reveals are permanent and logged
Audit logs
Audit logs show:
Who performed an action
What action was taken
When it happened
Actions logged include:
Identity reveals
Archiving / restoring
Notification changes
Tip: Use audit logs for internal visibility — not to monitor individuals.
Admin best practices
Keep responses focused
Ask one clear question
Avoid leading or multi-part questions
Keep replies short and neutral
Match your tone
Assume the employee stays anonymous
Start with appreciation
Avoid defensive language
Tip: "Thank you for sharing" is a great opening line.
Respect anonymity
Never pressure identity reveal
Don’t try to infer identity
Keep things professional even after identity is revealed
Coordinate with your team
Check full thread before replying
Use audit logs for context
Assign ownership during high-volume periods
Close the loop
Thank the employee
Summarize next steps
Archive the thread
Tip: Archiving signals resolution — not dismissal.
What does SafeTalk like for employees?
SafeTalk lets employees continue conversations without revealing who they are.
How it works
All chats are anonymous by default
Display names are randomly generated
Feedback can’t be traced back to the person
Admin replies show as from "someone at the company"
How conversations start
Employees may get a message after:
Answering an open-text survey question
Submitting feedback via the General Feedback link
They’ll receive:
An email with a secure reply link
No login or account needed
Continuing the conversation
Employees can:
Read admin replies
Ask follow-up questions
Remain anonymous — or choose to reveal their identity
If they reveal identity (optional)
Name and photo become visible in that conversation only
The reveal is permanent
They can still choose not to reveal anything
Tip: SafeTalk is not for monitoring — it’s for listening and following up respectfully.