Check your prepaid gift card balance:
Navigate to the prepaid card website found on your Nectar redemption email. Enter your card number and security code when prompted to view your balance and transaction history.
If you created a website login during your initial redemption, you may be prompted to log in after entering your card information.
Note: The prepaid card website is separate from Nectar, so we cannot assist with your login if you run into any issues with it. Please locate the contact details associated with your card for more information and assistance.
Using your prepaid card:
Visa or Mastercard Prepaid Cards are generally accepted wherever Visa or Mastercard Debit is used. Virtual cards work for online or phone payments but not in physical stores, while physical cards can be used in retail stores, online, or over the phone.
These prepaid cards function similarly to regular credit cards. However, they can only be charged up to the available amount on the card at the time of purchase. For instance, a $50 prepaid card can cover a $49.99 purchase but not a $50.01 one.
Declined transactions:
It's not uncommon for transactions to be declined. Some of the usual causes include:
Merchants declining a purchase
Attempting to make purchases with insufficient funds on the card
Using the card in an unauthorized manner.
Some stores might not take prepaid cards. It's a good idea to ask the store directly if they accept prepaid cards before you try to use one.
Specific usage guidelines for your prepaid card:
Different prepaid cards have specific usage rules that vary based on the:
Brand (Visa or Mastercard)
The type of card (physical or virtual card)
and the prepaid card supplier.
Virtual Mastercard and Visa cards
Can be used online.
Some virtual cards can be added to a digital wallet for use in stores.
Double-check that you are correctly entering the card number, CVV code, and expiration date.
Physical Mastercard and Visa cards
Can be used online or in a store
Nectar cannot assist you with your personal digital wallet. Please locate the contact details associated with your card for more information and assistance.