How do I check my prepaid card balance?
To check your balance and view transaction history:
Open the redemption email from Nectar.
Click the link to the prepaid card website.
Enter your card number and security code when prompted.
🔐 Note: If you created a login on the prepaid site during your initial redemption, you may be prompted to log in.
⚠️ Important: The prepaid card website is separate from Nectar. If you run into login issues with their site, please contact the card provider listed on the redemption site for help.
Where can I use my prepaid card?
Usage depends on the type of card you received:
💳 Physical Visa or Mastercard
Use online, in stores, or over the phone.
Works anywhere Visa or Mastercard debit is accepted.
💻 Virtual Visa or Mastercard
Use for online or phone purchases only.
Some virtual Mastercards can be added to a digital wallet (Apple Pay, Google Wallet, etc.).
✅ Be sure to enter the card number, CVV, and expiration date exactly as listed.
⚠️ Nectar can't assist with digital wallet setup. Please reach out to the card provider for support.
Frequently Asked Questions for prepaid gift cards:
Why was my transaction declined?
There are a few common reasons prepaid card transactions may be declined:
The merchant doesn't accept prepaid cards.
You're trying to spend more than the card balance.
You're using the card in an unsupported way.
💡 Tip: Ask the store in advance if they accept prepaid cards to avoid issues.
Example: A $50 card can cover a $49.99 charge but not a $50.01 one.
Do prepaid cards have special usage rules?
Yes, usage may vary depending on:
The card brand (Visa or Mastercard)
Whether it’s a virtual or physical card
The supplier of the card
Check the specific instructions provided by your card issuer in the redemption email or on the card site.
📞 For card-specific support, contact the provider listed with your card. Nectar does not have access to card balance or login details.
Need more help?
Please contact the support team listed on the prepaid card provider’s website for further assistance.