There are two ways to pay for your rewards in Nectar: Pay As You Go and Post-Pay.
What is Pay As You Go billing?
Pay As You Go is the default and recommended billing option. You maintain a rewards balance that is automatically refilled when it gets low.
How it works
Add a payment method in your Nectar account in Workspace Settings > Billing.
Choose an initial funding amount to add to your rewards balance (optional).
Set a refill amount that will automatically be charged when your balance falls below 20% of that amount.
Example:
You add $600 as your initial funding and set a refill amount of $1000.
If your balance drops below $200 (20% of $1000), Nectar will automatically charge your payment method $1000, bringing your new balance to $1180.
Invoices and receipts
An invoice and receipt are automatically emailed to the billing contacts on file after each transaction.
FAQs for Pay As You Go:
Q: What happens if a reward costs more than what’s left in the balance?
Your payment method will be charged for the remaining reward value plus your refill amount.
Example: Your selected refill amount is $500 and your rewards balance has $120 remaining.
If an employee redeems a gift card for $200, then your payment method will be charged the remaining $80 plus a refill payment of $500, totaling $580.
Q: What if I don't add funds after entering a payment method?
Your payment method will be charged for the reward amount plus the selected refill amount at the time of the first redemption.
Q: What happens if a payment fails?
You’ll receive an email alert, and employees will not be able to redeem rewards until payment is successful.
Q: Can we get a refund if we cancel and have unused rewards funds?
Yes, upon written request, Nectar will refund any remaining balance in your rewards account.
What is Post-Pay billing?
Post-Pay allows your organization to be billed monthly for rewards that were redeemed in the prior month. This method requires approval and setup with your Nectar account manager.
How it works
Work with your account manager to estimate your annual reward spend.
Provide a payment method and pay a 20% security deposit (minimum $100).
Your rewards will be tracked, and on the 1st of each month, your payment method will be charged for the prior month’s redemptions.
Example:
Your estimated annual spend is $10,000 → security deposit = $2,000
Employees redeem $800 in October → you are charged $800 November 1st
Important notes
The security deposit is fully refundable if you cancel or switch billing methods.
The deposit does not count toward monthly payments—it acts as a cap.
If your redemptions exceed the deposit in a month, rewards will be paused until additional funds are received.
FAQs for Post-Pay
Q: What if redemptions exceed the security deposit?
Reward redemptions will be disabled once you reach your monthly cap. You’ll need to make a payment for any unpaid redemptions to re-enable rewards.
Q: Can we use alternative payment methods?
Yes. If you can’t provide a payment method in Nectar, your account manager can help you set up payment via check, ACH, or wire.