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Billing FAQ's

Learn how to add/change your credit card on file, change your billing email address and more

Marissa Tingey avatar
Written by Marissa Tingey
Updated this week

Add/change the credit card on file

  • The credit card on file will be used to pay for the rewards redeemed by your employees and your Nectar subscription. You can add or change your credit card on file by going to the Settings > Billing tab. Under the Payment Settings section, you can add a credit card by inputting your card details or change the card by pressing the Change button.


Changing billing email address

  • If you wish to receive a notification and automated receipt of your rewards payment email [email protected] with all the emails you want subscribed for those invoices


Viewing billing history

  • You can see all your past payments for Platform fees and Reward on the Settings > Billing tab in Nectar.

  • You can view all past payments and export invoices by month.

  • To see details for a specific month, click the drop-down arrow to expand that month and view the billing activity.

  • Select View Invoices/Receipts to view the invoice for that specific charge.


Reward payment processings fees

  • Credit card processing fees on reward payments are 3.5% + 40 cents. This fee is only incurred on reward payments and not subscription payments. If you want to avoid these fees your organization will need to pay check, wire or ACH. International wires will incur a $20 USD fee. Credit card processing fees are non-refundable.

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