How do I update billing information and view payment history?
You can manage your credit card, billing emails, and payment history in the Workspace Settings > Billing tab of your Nectar account.
How do I add or change the credit card on file?
The credit card on file is used to pay for:
Employee reward redemptions
Your Nectar subscription
To add or update your credit card:
Go to Workspace Settings > Billing.
In the Payment Settings section:
Click the Card option to enter a new credit card.
or Click Change to update the existing card on file.
Enter your credit card details and save.
❗ Important: If you don't see the option to add your payment method, it may be due to the payment type your company uses. Contact your Nectar Account Manager for questions.
How do I change the billing email address?
To receive notifications and automated receipts for reward payments:
Go to Workspace Settings > Billing
In the Billing Notifications section, enter email addresses you'd like subscribed to invoice notifications.
Multiple emails can be added with a comma in between them (no spaces).
Click Save Settings in the top right of the page.
How do I view my billing history?
You can access and export past payment records for platform fees and rewards:
Go to Workspace Settings > Billing.
Scroll to the Reward Payment Statements section.
Use the View Details button to expand billing activity by recent months.
Or click the View All Reward Payment Statements to see all history.
Click Download to export specific monthly breakdowns.
What are the processing fees for reward payments?
Reward payments made by credit card incur the following processing fee:
3.5% + $0.40 per transaction
Note:
This fee applies only to reward payments, not subscription payments.
Processing fees are non-refundable.
To avoid credit card fees, you may pay via check, wire, or ACH.
International wires incur a $20 USD fee.
When am I billed for rewards?
You are billed on the 1st of each month for all rewards redeemed during the previous calendar month.
To view your past redemption totals, go to Analytics > Reward Spend on the left hand panel.