My custom domain is still failing to verify one or more of my DNS records
Verification failures often occur when DNS records are added to an internal or private DNS zone (e.g., BlueCat).
Make sure the records are created in a public DNS zone that’s reachable from the internet.
SendGrid (which handles the verification process) must be able to access your DNS records publicly to confirm ownership. If the records exist only in an internal or private DNS environment, verification will not succeed.
My emails are being flagged internally as external
If your domain is verified and emails are being sent successfully, but internal systems (like Microsoft Exchange) are flagging them as external:
This is typically related to your company’s internal email rules, not Nectar.
For example, In Microsoft Exchange Admin, navigate to Mail Flow > Rules
Find and click rule that is marking / prepending emails as external.
Note: If you’re following this example replace
em[0-9]+.nectarhr.com with the similar value from one of the generated DNS records. In this guide our generated value was
em3065.nectarhr.com