When sending a communication in Nectar, you can choose from multiple delivery channels depending on how you want to reach your audience.
You can send through one or multiple channels at the same time.
What are the available communication channels?
Nectar supports the following channels:
Email
Microsoft Teams
Slack
SMS/Text Message
Nectar Recognition (in-platform & push notificiation)
Each channel includes its own settings and customization options.
How does the Email channel work?
When sending via Email, you can configure:
Subject line (optional)
Preview text (optional)
From name (sender name displayed)
From email
Reply-to email
Note: Your sending domain must be verified in Settings. If not, emails will be sent from [email protected]
Learn how to set up a custom domain.
How does Microsoft Teams work?
You can send communications directly through Microsoft Teams in two ways:
Direct Message to users
Sends a message to users who have the Nectar app installed.Post to channels
Sends the communication to one or more Teams channels.
Additional options include:
Custom message
Teams message preview
Note: The Nectar Bot must be added to your Teams channels to post messages there.
How does Slack work?
Slack messaging works similarly to Teams.
You can:
Send Direct Messages to users via the Nectar app (under Apps in Slack)
Post to channels
Additional options:
Custom message
Slack message preview
Note: The slack integration must be installed for this option.
How does SMS/Text messaging work?
You can send communications via text message.
Add a custom message
View a text preview before sending
❗ Note: SMS messaging is currently only available in the United States.
Nectar Recognition
Nectar Recognition allows you to display communications directly within the Nectar platform.
There are multiple ways to share communications here.
What is the Communications Page option?
Displays the communication within the Communications page in Nectar.
Visible to selected recipients.
What is the Announcement Banner?
The Announcement Banner displays your communication prominently on the Home Feed.
You can customize:
Announcement title
Description
Image (PNG recommended)
Image options:
Upload a custom image
Select a default image
Remove the image entirely
If no image is selected, a default communication image will display.
Additional settings:
Keep in banner until (set expiration date/time)
Preview before publishing
Tip: Images used in communication channels may also appear as banners in the Recognition feed for better visibility.
Troubleshooting:
If your image does not appear:
Confirm the image is selected for the banner
Verify recipient settings are correctly configured
Once published:
The banner appears at the top of the Home Feed
Users can click to expand the message
Users can react with emojis
What are Push Notifications?
You can enable Push Notifications to alert users via the Nectar mobile app when a communication is published.
Note: Push notifications are only available for companies using Nectar’s Rewards & Recognition product.
How do I choose the right channel?
You can select one or multiple channels depending on your communication goals:
Use Email for detailed messaging
Use Teams or Slack for quick, collaborative updates
Use SMS for urgent notifications
Use Recognition for visibility within Nectar
Combining channels helps ensure your message reaches your audience wherever they are.