# Nectar Help Center

> Help center for Nectar

## Overviews

- [Nectar Overview](http://help.nectarhr.com/en/articles/5071407-nectar-overview.md): This article is a quick overview on how to use Nectar

## Nectar Points

- [How do Nectar Points work?](http://help.nectarhr.com/en/articles/5581170-how-do-nectar-points-work.md): Points to give, points to redeem, Nectar points to USD, change my point balance

## Shoutouts

- [Nectar Shoutout Overview](http://help.nectarhr.com/en/articles/9180999-nectar-shoutout-overview.md): What is a shoutout? Find out what shoutouts are, how to interact with them, as well as administrative features available to Admins only.
- [How do I send a shoutout in Nectar?](http://help.nectarhr.com/en/articles/4814267-how-do-i-send-a-shoutout-in-nectar.md): Follow these steps to send a shoutout and recognize your teammates with points and values.
- [How do I Edit or Delete Shoutouts?](http://help.nectarhr.com/en/articles/6497099-how-do-i-edit-or-delete-shoutouts.md): How to edit and delete shoutouts
- [How do I view my shoutout history?](http://help.nectarhr.com/en/articles/6733035-how-do-i-view-my-shoutout-history.md): Looking at your past shoutouts, received and given

## Rewards

- [How do I find my reward or order information?](http://help.nectarhr.com/en/articles/6732920-how-do-i-find-my-reward-or-order-information.md): View and manage your gift cards, swag, and custom rewards in the Orders page. Includes steps to resend gift cards, and tracking swag.
- [How do Nectar gift cards work?](http://help.nectarhr.com/en/articles/6733079-how-do-nectar-gift-cards-work.md): Learn how to redeem gift cards in Nectar and what to expect after redemption.
- [How do I redeem a PayPal gift card on Nectar?](http://help.nectarhr.com/en/articles/8881553-how-do-i-redeem-a-paypal-gift-card-on-nectar.md): Redeeming a PayPal gift card on Nectar is quick and easy—just like redeeming any other gift card.
- [How do I check the balance and use my prepaid gift card?](http://help.nectarhr.com/en/articles/10099698-how-do-i-check-the-balance-and-use-my-prepaid-gift-card.md): Prepaid gift cards can be used in many of the same places as debit cards. Here's how to check your balance and use your card.
- [How do I activate my prepaid Mastercard or Visa gift card?](http://help.nectarhr.com/en/articles/10059261-how-do-i-activate-my-prepaid-mastercard-or-visa-gift-card.md): After redeeming a prepaid gift card in Nectar, follow these steps to activate it and access your funds.
- [How do I check my Axomo order?](http://help.nectarhr.com/en/articles/6680863-how-do-i-check-my-axomo-order.md): How to check your Axomo order and get tracking information.
- [Custom Rewards](http://help.nectarhr.com/en/articles/4814253-custom-rewards.md): Custom Rewards let you create company-specific rewards that are fulfilled outside of Nectar.

## Awards

- [What is the Automated Birthday Award?](http://help.nectarhr.com/en/articles/4228337-what-is-the-automated-birthday-award.md): The Birthday Award is a customizable Automated Award that helps you recognize teammates on their birthdays—automatically and at scale.

## User Management

- [How do I bulk upload my users?](http://help.nectarhr.com/en/articles/4113016-how-do-i-bulk-upload-my-users.md): Bulk Upload is that it’s a manual process for user provisioning with no connection, sync, or automation. Use the Bulk Upload feature to quickly add multiple users to your organization at a time.
- [Adding individual users manually](http://help.nectarhr.com/en/articles/4112329-adding-individual-users-manually.md): This article will explain how to quickly add users one at a time when you don't need to do a bulk upload
- [Updating a direct report's manager in Nectar](http://help.nectarhr.com/en/articles/6684327-updating-a-direct-report-s-manager-in-nectar.md): manager email, direct report, team insights, my team
- [Adding managers](http://help.nectarhr.com/en/articles/4108861-adding-managers.md): Add managers into your recognition program
- [How to change user permissions](http://help.nectarhr.com/en/articles/4806177-how-to-change-user-permissions.md): This article will go over how to change a user's permission to a manager, admin or both
- [How to deactivate a user](http://help.nectarhr.com/en/articles/4112284-how-to-deactivate-a-user.md): If a team member is terminated or leaves your organization make sure to deactivate them.
- [Combining Duplicate Accounts](http://help.nectarhr.com/en/articles/10120918-combining-duplicate-accounts.md): While you cannot directly merge accounts, this guide provides steps to help you combine duplicate accounts.
- [Switching Your User Provisioning Method in Nectar](http://help.nectarhr.com/en/articles/13145991-switching-your-user-provisioning-method-in-nectar.md): If you need to change how you manage users in Nectar — for example, moving from manual uploads to an automated sync — this guide walks you through everything you need to know to make the switch smo...
- [SFTP Setup Instructions](http://help.nectarhr.com/en/articles/6050100-sftp-setup-instructions.md)
- [How do I sync employee data with Nectar using SFTP?](http://help.nectarhr.com/en/articles/6047483-how-do-i-sync-employee-data-with-nectar-using-sftp.md): Automate your employee data sync to Nectar by using Secure File Transfer Protocol \(SFTP\). This setup ensures your user data stays current.

## Settings

- [Changing your name in Nectar](http://help.nectarhr.com/en/articles/4814287-changing-your-name-in-nectar.md): Learn how to change your first or preferred name
- [How to change your profile picture](http://help.nectarhr.com/en/articles/4837272-how-to-change-your-profile-picture.md): Learn how to update your profile picture
- [Birthday and Work Anniversary privacy](http://help.nectarhr.com/en/articles/6152997-birthday-and-work-anniversary-privacy.md): Learn how to update your settings to make your birthday and/or work anniversary private
- [How to change your notification settings](http://help.nectarhr.com/en/articles/6733067-how-to-change-your-notification-settings.md): Change your notifications, email preferences, push notifications
- [How to reset your password](http://help.nectarhr.com/en/articles/5112072-how-to-reset-your-password.md): Learn how to reset your password with Nectar
- [How do I navigate the Profile Page?](http://help.nectarhr.com/en/articles/10113409-how-do-i-navigate-the-profile-page.md): Your Profile Page in Nectar gives you quick access to your profile information, point balances, and account settings.
- [Phone Number Login](http://help.nectarhr.com/en/articles/13454118-phone-number-login.md): Users can now log in with their phone number instead of email. This article goes through what that looks like.

## Billing & Budgeting

- [Billing Frequently Asked Questions \(FAQs\)](http://help.nectarhr.com/en/articles/4109710-billing-frequently-asked-questions-faqs.md): Update your credit card, manage billing emails, view past payments, and see processing fees in the Billing tab.
- [What are the billing options for Nectar Rewards?](http://help.nectarhr.com/en/articles/5699443-what-are-the-billing-options-for-nectar-rewards.md): Learn how Nectar’s Pay As You Go and Post-Pay billing options work for reward redemptions.
- [How do I add additional users or licenses?](http://help.nectarhr.com/en/articles/10969946-how-do-i-add-additional-users-or-licenses.md): This article goes through how licensing works, and what to expect when adding users beyond your current license count.
- [How do I update my payment method in Nectar?](http://help.nectarhr.com/en/articles/6602632-how-do-i-update-my-payment-method-in-nectar.md): Learn how to update your credit card or ACH bank account in Nectar
- [Taxes](http://help.nectarhr.com/en/articles/5334010-taxes.md): Here in an overview of how to access the reports needed for taxes and additional information provided by Nectar for tax purposes.

## Nectar AI

- [AI Preferences](http://help.nectarhr.com/en/articles/10830195-ai-preferences.md): This article goes over what AI Preferences are, how to use them and how to turn them on.

## Open API

- [Open API](http://help.nectarhr.com/en/articles/10770969-open-api.md): This article goes over Nectar's open API and the options we have available with it!
- [How to Send a Custom Award via Automation \(API\)](http://help.nectarhr.com/en/articles/12685546-how-to-send-a-custom-award-via-automation-api.md): Learn how to automate Custom Awards

## Internal Communications

- [Communication Channels](http://help.nectarhr.com/en/articles/9665321-communication-channels.md): This article goes through the different communication channel options in Communication Settings. Emails. Text. SMS. Teams. Slack.
- [Using a Custom Domain](http://help.nectarhr.com/en/articles/9623711-using-a-custom-domain.md): Send Internal Communication emails from your company’s domain. DNS Settings.
- [How to Update Exchange Rules When Nectar Emails Are Flagged as External](http://help.nectarhr.com/en/articles/12634967-how-to-update-exchange-rules-when-nectar-emails-are-flagged-as-external.md): If you are having trouble with communication emails being flagged as external, follow these steps
- [Message Sanitization in Mimecast](http://help.nectarhr.com/en/articles/10011489-message-sanitization-in-mimecast.md): Mimecast may 'sanitize' erroneous characters that are crucial to the appearance of HTML based email.
- [Anti-Spoofing in Mimecast](http://help.nectarhr.com/en/articles/10011478-anti-spoofing-in-mimecast.md): This article will guide you or your technical team through bypassing this Mimecast policy.
- [URL Protection in Mimecast](http://help.nectarhr.com/en/articles/10008760-url-protection-in-mimecast.md): This article will guide you or your technical team through bypassing this Mimecast policy.
- [CyberGraph in Mimecast](http://help.nectarhr.com/en/articles/10008752-cybergraph-in-mimecast.md): This document will help walk to through how to create a bypass policy for the CyberGraph service within Mimecast
- [How to configure non-throttled hosts in ProofPoint](http://help.nectarhr.com/en/articles/10008750-how-to-configure-non-throttled-hosts-in-proofpoint.md): This document will help provide guidance on configuring non-throttled hosts within ProofPoint
- [Impersonation Protection Bypass Policy - Mimecast](http://help.nectarhr.com/en/articles/10008741-impersonation-protection-bypass-policy-mimecast.md): This article will guide you or your technical team through bypassing this Mimecast policy.
- [Safelisting Nectar's IPs in ProofPoint](http://help.nectarhr.com/en/articles/10011511-safelisting-nectar-s-ips-in-proofpoint.md): To ensure that all emails created and sent through Nectar pass through ProofPoint we need you to safelist our IP addresses.
- [Permitted Senders in Mimecast](http://help.nectarhr.com/en/articles/10011530-permitted-senders-in-mimecast.md): This article will guide you or your technical team through bypassing this Mimecast policy.
- [Safelisting Nectar's IPs in Barracuda](http://help.nectarhr.com/en/articles/10011539-safelisting-nectar-s-ips-in-barracuda.md): To ensure that all emails created and sent through Nectar pass through Barracuda we need you to whitelist our IP addresses.

## Slack Integration

- [How do I send a shoutout in Slack?](http://help.nectarhr.com/en/articles/5374880-how-do-i-send-a-shoutout-in-slack.md): Learn how to send a shoutout to Nectar in Slack
- [Setup your Slack Integration](http://help.nectarhr.com/en/articles/10594627-setup-your-slack-integration.md): A quick tutorial on how Nectar integrates with Slack.

## Microsoft Integrations

- [Microsoft Teams Integration - User Experience](http://help.nectarhr.com/en/articles/10060072-microsoft-teams-integration-user-experience.md): This article shows you the user experience of Nectar with Microsoft teams
- [Setting up Microsoft Teams Integration](http://help.nectarhr.com/en/articles/4784929-setting-up-microsoft-teams-integration.md): How to install Nectar's Microsoft Teams app to send recognition straight from Teams
- [Setting up Microsoft Outlook + Nectar Integration](http://help.nectarhr.com/en/articles/8458067-setting-up-microsoft-outlook-nectar-integration.md): Add Nectar to your instance of Microsoft Outlook to easily send recognition between team members!

## G-Chat Integration

- [How to send a shoutout through G-Chat](http://help.nectarhr.com/en/articles/10060054-how-to-send-a-shoutout-through-g-chat.md): This article goes over how the G-Chat integration with Nectar works. key words: gchat, google
- [G-Chat Integration Installation](http://help.nectarhr.com/en/articles/8802310-g-chat-integration-installation.md): This article goes over how to install Nectar with G-Chat and how it works. key words: gchat, google

## Single Sign On

- [Signing into Nectar through iFrame/Teams with SSO](http://help.nectarhr.com/en/articles/7897656-signing-into-nectar-through-iframe-teams-with-sso.md)
- [Setting Up Single Sign On \(SSO\) in your Nectar Account](http://help.nectarhr.com/en/articles/6282878-setting-up-single-sign-on-sso-in-your-nectar-account.md)

## Security

- [Device/Browser registration](http://help.nectarhr.com/en/articles/8007824-device-browser-registration.md)
- [Multi Factor Authentication](http://help.nectarhr.com/en/articles/7967193-multi-factor-authentication.md): FAQ's around MFA
- [Set up MFA - Authenticator App](http://help.nectarhr.com/en/articles/8033029-set-up-mfa-authenticator-app.md): Set up your Multi-Factor Authentication using an Authenticator App
- [Set up MFA - Text Message](http://help.nectarhr.com/en/articles/8037438-set-up-mfa-text-message.md): Set up your multi-factor authentication through text message
- [Set up MFA - iPhone](http://help.nectarhr.com/en/articles/8037586-set-up-mfa-iphone.md): Set up multi-factor authentication using your iPhone
- [What emails and IPs should I whitelist for Nectar?](http://help.nectarhr.com/en/articles/5087022-what-emails-and-ips-should-i-whitelist-for-nectar.md): Check out this list of emails and IPs to whitelist

## Discounts + PerkNow

- [Discounts Overview](http://help.nectarhr.com/en/articles/5586628-discounts-overview.md): All about the Discounts section inside of your Nectar platform

## Other

- [How to Create a Free Email Account](http://help.nectarhr.com/en/articles/14061133-how-to-create-a-free-email-account.md): Follow these steps to create an email address using your phone or computer through Google.