# What are the billing options for Nectar Rewards?

There are two ways to pay for your rewards in Nectar: **Pay As You Go** and **Post-Pay**.

# What is Pay As You Go billing?

**Pay As You Go** is the **default** and **recommended** billing option. You maintain a rewards balance that is automatically refilled when it gets low.

## How it works

1. Add a **payment method** in your Nectar account in **Workspace Settings > Billing.**

2. Choose an **initial funding amount** to add to your rewards balance (optional).

  1. ![](https://downloads.intercomcdn.com/i/o/b3cwkcxy/1575542436/5d7f73ce92264405424220b0de2b/Screenshot+2025-06-17+at+11_45_03%E2%80%AFAM.png?expires=1793320200&signature=c8680921b7862c10f361599ac6fced810077427b4cf94345b3604af8ceb7fcd7&req=dSUgE8x6n4VcX%2FMW1HO4zdbhKcyxQdRHMv0XLH5UZ%2FQvlr9MFTwNQndjfMJk%0AWQJF%0A)

3. Set a **refill amount** that will automatically be charged when your balance falls below 20% of that amount.

![](https://downloads.intercomcdn.com/i/o/b3cwkcxy/1575546103/9f644cfe51680d89ff46de27d70a/Screenshot+2025-06-17+at+11_47_29%E2%80%AFAM.png?expires=1793320200&signature=cdd44328ca816d30d7070381125ffc21be4aa98fc12b76004b05345279c21975&req=dSUgE8x6m4BfWvMW1HO4zVc9wdCZqS1aTp%2FOZvJtG%2BbRepMn2T0yJG9QLoUZ%0A%2BI%2BWSvy3ucwSOvZUKEk%3D%0A)

![](https://downloads.intercomcdn.com/i/o/b3cwkcxy/1575546489/159a94ec70158908417ce3152e9a/Screenshot+2025-06-17+at+11_47_47%E2%80%AFAM.png?expires=1793320200&signature=4b041a0e2510e818c5b8f4eea40d689a69a37ad5181e80b2101ddae5bde3f08d&req=dSUgE8x6m4VXUPMW1HO4za6AVrAdng3N7fAPIGakE211ymnJ90B0Nw479Rdm%0Ax3%2BHGc%2BOUNJPmCumi30%3D%0A)

**Example**:
You add $600 as your initial funding and set a refill amount of $1000.
If your balance drops below $200 (20% of $1000), Nectar will automatically charge your payment method $1000, bringing your new balance to $1180.

## Invoices and receipts

An invoice and receipt are automatically emailed to the billing contacts on file after each transaction.

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# FAQs for **Pay As You Go:**

***Q: What happens if a reward costs more than what’s left in the balance?***

Your payment method will be charged for the remaining reward value plus your refill amount.

**Example:** Your selected refill amount is $500 and your rewards balance has $120 remaining.

If an employee redeems a gift card for $200, then your payment method will be charged the remaining $80 plus a refill payment of $500, totaling $580.

***Q: What if I don't add funds after entering a payment method?***
Your payment method will be charged for the reward amount plus the selected refill amount at the time of the first redemption.

***Q: What happens if a payment fails?***
You’ll receive an email alert, and employees will not be able to redeem rewards until payment is successful.

***Q: Can we get a refund if we cancel and have unused rewards funds?***
Yes, upon written request, Nectar will refund any remaining balance in your rewards account.

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# What is Post-Pay billing?

**Post-Pay** allows your organization to be billed monthly for rewards that were redeemed in the prior month. This method requires approval and setup with your Nectar account manager.

## How it works

1. Work with your account manager to estimate your **annual reward spend**.

2. Provide a **payment method** and pay a **20% security deposit** (minimum $100).

3. Your rewards will be tracked, and on the **1st of each month**, your payment method will be charged for the prior month’s redemptions.

**Example:**

- Your estimated annual spend is $10,000 → security deposit = $2,000

- Employees redeem $800 in October → you are charged $800 November 1st

## Important notes

- The **security deposit** is fully refundable if you cancel or switch billing methods.

- The deposit **does not count** toward monthly payments—it acts as a cap.

- If your redemptions exceed the deposit in a month, rewards will be **paused** until additional funds are received.

- Reward redemption will **not be enabled** until the payment for your security deposit is received by Nectar.

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# FAQs for Post-Pay

***Q: What if redemptions exceed the security deposit?***
Reward redemptions will be disabled once you reach your monthly cap. You’ll need to make a payment for any unpaid redemptions to re-enable rewards.

***Q: Can we use alternative payment methods?***
Yes. If you can’t provide a payment method in Nectar, your account manager can help you set up payment via **check, ACH, or wire**.