# Billing Frequently Asked Questions \(FAQs\)

# How do I update billing information and view payment history?

You can manage your credit card, billing emails, and payment history in the **Workspace Settings > Billing** tab of your Nectar account.

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# How do I add or change the credit card on file?

The credit card on file is used to pay for:

- Employee reward redemptions

- Your Nectar subscription

## To add or update your credit card:

1. Go to **Workspace Settings > Billing**.

2. In the **Payment Settings** section:

  - Click the **Card** option   to enter a new credit card.

  - or Click **Change** to update the existing card on file.

3. Enter your credit card details and save.

![](https://downloads.intercomcdn.com/i/o/b3cwkcxy/1575521779/76951f179309c5c4deae31f9b6f8/Screenshot+2025-06-17+at+11_34_26%E2%80%AFAM.png?expires=1793228400&signature=ef826a07b562ba701286576819c9e546351181695e10ba0d11e459810a9b1557&req=dSUgE8x8nIZYUPMW1HO4zU5FgSEvwa%2FlepeYkpKIGfKCycY8KEZ7NhDZ9lIO%0AupQQLeZoX6e0Wh3G0yo%3D%0A)

❗ Important: If you don't see the option to add your payment method, it may be due to the payment type your company uses. Contact your Nectar Account Manager for questions.

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# How do I change the billing email address?

To receive notifications and automated receipts for reward payments:

1. Go to **Workspace Settings > Billing**

2. In the **Billing Notifications** section, enter email addresses you'd like subscribed to invoice notifications.

  1. Multiple emails can be added with a comma in between them (no spaces).

3. Click **Save Settings** in the top right of the page.

![](https://downloads.intercomcdn.com/i/o/b3cwkcxy/1575526772/565505fa073997edce6b127670b3/Screenshot+2025-06-17+at+11_37_14%E2%80%AFAM.png?expires=1793228400&signature=5562031598ee4507dcaff56b26f41e12e068c491708c605a8c5ca896f58b4e90&req=dSUgE8x8m4ZYW%2FMW1HO4zZpkZWT67ySbIbm7GW0RlxMK9lMEVDzL68IjsHtB%0AOJeV%2B8lv11FhCeYd5X4%3D%0A)

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# How do I view my billing history?

You can access and export past payment records for platform fees and rewards:

1. Go to **Workspace Settings > Billing**.

2. Scroll to the **Reward Payment Statements** section.

3. Use the **View Details** button to expand billing activity by recent months.

4. Or click the **View All Reward Payment Statements** to see all history.

5. Click **Download** to export specific monthly breakdowns.

![](https://downloads.intercomcdn.com/i/o/b3cwkcxy/1575533087/7c4ee6e213e67053bf569096be13/Screenshot+2025-06-17+at+11_40_53%E2%80%AFAM.png?expires=1793228400&signature=2d792da2abc9b1e9b6c3a1395da65b5826bd3f4c71e463062d034aa2536e9e98&req=dSUgE8x9noFXXvMW1HO4zRNqmSy%2BVT3pF50QW9cs3UEUD2IEefALLmJ5PlHu%0A1XhSBiqfiOTjhvf3rZU%3D%0A)

![](https://downloads.intercomcdn.com/i/o/b3cwkcxy/1575532507/e2241a1da0a73df3a53e695a4d72/Screenshot+2025-06-17+at+11_40_01%E2%80%AFAM.png?expires=1793228400&signature=5c0f7dc32672e10caba2e7651f84c64ae3cb8766c507e1753598a826dea22981&req=dSUgE8x9n4RfXvMW1HO4zV20XrFqEgiu6hE9Kc0WgFSzU0BouYq0lByZtk%2BW%0Ax4CA05zI35LpjaDG4Rs%3D%0A)

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# What are the processing fees for reward payments?

Reward payments made by credit card incur the following processing fee:

- **3.5% + $0.40 per transaction**

**Note:**

- This fee applies **only** to reward payments, not subscription payments.

- Processing fees are **non-refundable**.

- To avoid credit card fees, you may pay via **check, wire, or ACH**.

- **International wires** incur a **$20 USD** fee.

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# When am I billed for rewards?

Depending on your billing structure, it could either be on the first of the month or when your selected refill amount is too low. [Click here](http://help.nectarhr.com/en/articles/5699443-what-are-the-billing-options-for-nectar-rewards) to view our rewards billing methods.

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# How do I change the payment method for a current invoice?

If you need to change the payment method for a specific invoice to a credit card, follow these steps:

1. **Contact the Billing Department**:

  - Reach out to Nectar's billing department (<billing@nectarhr.com>) to assist with updating the payment method.

2. **Provide Invoice Details**:

  - Ensure you have the details of the invoice ready (e.g., invoice number) so the billing department can locate and update the payment.

❗ Payment changes cannot be processed via support chat and require direct communication with the billing team.

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# Can I set future invoices to be billed to a credit card?

To set future invoices to be charged to a credit card, request an account update:

1. **Contact the Billing Department**:

  - Ask to set your account's default payment method to a credit card. This ensures all future invoices use the new method.

2. **Confirm the Changes**:

  - Verify with the billing department that the changes have been successfully made.

⚠️ Invoice-specific payment changes may not be possible once it has already been processed. Contact the billing team promptly to ensure timely updates.